Privacy & Cookie Policy

ROOM8 PRIVACY POLICY

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Effective Date: 11 May 2026

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1. GENERAL PROVISIONS

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This Privacy Policy (hereinafter referred to as the "Policy") establishes the procedures for collecting, storing, processing, and protecting the personal data of users of the room8.ae website (hereinafter referred to as the "Website"), the ROOM8 mobile application (hereinafter referred to as the "App"), and residents concluding lease agreements. ROOM8 is committed to ensuring the confidentiality of your information in accordance with the applicable laws of the United Arab Emirates (UAE).

By using our Website, App, or purchasing our services, you confirm that you have read, understood, and agreed to the terms of this Policy.

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2. INFORMATION WE COLLECT

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We collect information in several ways:

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2.1. Information you provide to us directly:

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• - Identification data: First name, last name, date of birth, gender.
• - Contact data: Phone number, email address, residential address.
• - Official documents: Passport details, national ID number (required for concluding a lease agreement in accordance with UAE law).
• - Account data: Information provided when registering a personal account, support request history, preferred language selection.
• - Financial information: Payment details (processed via a secure gateway, see Section 8).
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2.2. Information collected automatically:

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• - Technical data: IP address, browser type and version, operating system, mobile device identifier.
• - Usage data: Information about your interaction with the Website and App (viewed pages, time of visit, clicks, booking of common areas).
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2.3. Data from equipment and smart sensors (IoT):

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The ROOM8 building is equipped with smart sensors and meters. We may collect data on temperature, humidity, CO2 levels, movement in common areas, as well as water and electricity consumption. This data is used exclusively for individual consumption tracking, optimizing building systems, and ensuring safety.

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3. PURPOSES OF USING INFORMATION

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We process your data on a lawful basis for the following purposes:

• - Contract execution: Concluding and administering lease agreements, providing access to the building and personal account, rendering services ordered through the App.
• - Payment processing: Collecting rent, issuing invoices, and processing refunds.
• - Legal compliance: Fulfilling UAE legal requirements, urban planning regulations, and requests from government authorities.
• - Service improvement: Analyzing the performance of the Website and App, troubleshooting technical issues, and preventing fraud.
• - Marketing and communications (with your consent): Sending notifications about community events, special offers, and ROOM8 service updates. You can opt out of the mailing list at any time.

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4. DISCLOSURE AND TRANSFER OF YOUR INFORMATION

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We do not sell your data to third parties. Your information may only be transferred in the following cases:

• - Service providers: To trusted third parties (IT infrastructure, payment gateway providers, mailing services) who help us operate our services.
• - Mergers and acquisitions: In the event of a business sale, merger, acquisition, reorganization, liquidation, or transfer of ROOM8 assets, your personal data may be transferred to the new owner or participating third parties as part of the business assets.
• - Legal obligations: To law enforcement, judicial, or other government authorities if necessary to comply with UAE law, protect the rights, property, or safety of ROOM8 and our residents.

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5. CHILD PROTECTION

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Ensuring the online safety of children is our priority. ROOM8 does not knowingly collect personal data from individuals under the age of 16 without the explicit consent of parents or legal guardians. Using the platform for independent registration by individuals under the specified age is prohibited. If you become aware that a child has provided us with their data without consent, please contact us immediately, and we will delete this information.

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6. PAYMENT AND INVOICE PROCESSING

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• - Credit and debit card details are not stored on our servers, nor are they sold or shared with third parties (except for authorized payment gateways).
• - We accept payments via Visa and MasterCard in UAE Dirhams (AED).
• - ROOM8 does not conduct transactions or provide services to individuals or countries under OFAC (Office of Foreign Assets Control) sanctions, in accordance with UAE law.

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7. USE OF SOCIAL MEDIA MATERIALS

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By tagging the @room8_development account or using our official hashtags, you grant ROOM8 a non-exclusive, royalty-free license to use your photos or videos taken on the premises of our building. We may use this content on our website, social media, presentations, and marketing materials. You can revoke this permission at any time by writing to info@room8.ae.

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8. DATA SECURITY AND RETENTION

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We apply strict physical, electronic, and administrative measures to protect your data from unauthorized access. Your data is stored on secure servers for as long as necessary for the purposes described in the Policy (e.g., for the duration of the lease agreement and the subsequent period required for tax and accounting purposes).

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9. YOUR RIGHTS

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In accordance with applicable law, you have the right to:

• - Request access to your personal data.
• - Request correction of inaccurate data.
• - Request deletion of data (if it does not violate our legal obligations regarding contract retention).
• - Withdraw consent to data processing for marketing purposes.

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10. CONTACT INFORMATION AND JURISDICTION

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Any disputes arising in connection with the use of the Website or App shall be governed by the laws of the United Arab Emirates and shall be resolved exclusively in the courts of the Emirate of Dubai.

To exercise your rights or if you have any questions, please contact us at: info@room8.ae.

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ROOM8 COOKIE POLICY

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Effective Date: 11 May 2026

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1. WHAT ARE COOKIES?

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Cookies are small text files consisting of letters and numbers that are downloaded and stored on your device (computer, smartphone, tablet) when you visit the room8.ae website. They are widely used to ensure the smooth operation of websites, improve user experience, and provide analytical information to website owners.

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2. HOW AND WHY WE USE COOKIES

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The ROOM8 Website places cookies on your device to:

• - Ensure the proper functioning of the Website and personal account features.
• - Recognize you during repeat visits and save your preferences (e.g., language selection).
• - Collect aggregated and anonymous analytics to understand how users interact with the Website, allowing us to optimize its structure and content.

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3. TYPES OF COOKIES USED

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We use the following categories of cookies:

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3.1. Essential Cookies

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These cookies are critical for navigating the Website and using its basic features, such as secure login to the personal account, the booking process, and the operation of payment forms. Without these files, the provision of the services you requested is impossible. This category cannot be disabled in the Website's systems.

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3.2. Functionality Cookies

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These cookies allow the Website to remember your choices (such as your username, language, or region) and provide enhanced, more personalized features.

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3.3. Performance/Analytics Cookies

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These cookies collect information about how visitors use the Website (for example, which pages are visited most often, whether error messages occur).

• - Google Analytics: We use this web analytics service to track traffic. Google uses the collected data (including IP address) to evaluate Website activity. All information is collected in an aggregated and anonymous form. Details can be found in the Google Privacy Policy.
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3.4. Session and Persistent Cookies

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• - Session Cookies: Exist only temporarily during a browser session and are deleted from your device immediately after it is closed.
• - Persistent Cookies: Are saved on your device between browser sessions and allow us to remember your settings during subsequent visits. They are stored until their set expiration date or until manually deleted by the user.

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4. THIRD-PARTY COOKIES AND EMBEDDED CONTENT

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4.1. YouTube and Video Content

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Some pages of the website may feature embedded video content (e.g., from YouTube). YouTube uses its own cookies to collect viewing statistics, prevent fraud, and improve its service performance.

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4.2. Social Media

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If you use sharing features to post ROOM8 materials on social networks (Facebook, Instagram, LinkedIn, Twitter), these platforms may set their own cookies. We do not control the installation process of third-party cookies and recommend reviewing the privacy policies of the respective social networks.

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5. MANAGING AND DELETING COOKIES

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You are not obliged to accept cookies (except for strictly essential ones). You can change your web browser settings at any time to block cookies or warn you when they are being sent.

To learn how to manage or delete cookies, use the "Help" function in your browser (Chrome, Safari, Firefox, Edge, etc.) or visit website aboutcookies.org.

Please note: restricting the use of cookies may affect the functionality of the room8.ae Website. Disabling essential cookies will result in the inability to use the personal account and request services.

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